Payment Terms and Cancellation Policy

Definitions

Practical Workshop – Any practical session offered by Get Skilled Training which is offered as part of a unit of competency, skillset and/or qualification.

Business Day – Between the hours of 8:30am to 4:00pm, Monday to Friday, excluding public holidays.

Payment Terms

Payment for ‘Start Now, Pay Later’ courses is required 7 days prior to attending your practical workshop.

Payment for courses requiring an up-front deposit must be paid prior to enrolment.

Certificate III & 10878NAT Payment Terms:

Full payment for each Stage is required 7 business days before the practical workshop commencement. If you are unable to pay in full, a payment plan must be set up with a minimum deposit of $500 to secure your place. Failure to make payment will result in the student being rescheduled from the practical workshop.

Short Course Payment Terms:

Full payment is required 7 business days before the practical workshop commencement. If you are unable to pay the full amount, a payment plan must be set up with a minimum deposit of $500 to secure your place. For courses where the total cost is less than $500, a 50% deposit of the total course fee is required. Please note that failure to make payment by the specified deadline will result in the student being rescheduled for the practical workshop.

Payment Options:

Students can make payments to Get Skilled Training by any of the following means:

  • Credit card (MasterCard and VISA only – A 1% surcharge applies to all credit card payments) (AMEX – A 1.5% surcharge applies)
  • Direct deposit
  • PayPal (A 2.6% fee applies to all PayPal payments)

Please note: Get Skilled Training (GST) cannot request prospective or current students to pre-pay course fees in excess of $1500. This is a legislated requirement that GST must comply with. Where overall course fees exceed $1500, students will be invoiced for the remaining fees after services equal to the initial $1500 payment have been delivered by GST.

Where the total course exceeds $2500 and has more than one practical workshop, a ‘pay per workshop’ instalment will be used for each practical workshop which forms part of the qualification. This process is designed to protect and safeguard the student fees and ensure students are not disadvantaged.

All nationally recognised qualifications, skillsets and units of competency delivered by Get Skilled Training are GST-Free, in accordance with the Australian Taxation Office GST Rulings.

Payment Receipts

A tax invoice/receipt will be issued for all payments made to Get Skilled Training within 5 days by the accounts receivable team.

Cancellation & Refund Policy

More than 10 business days before the course practical workshop start date: A full refund wll be provided, minus an administration fee.

  • 5% administrative fee applies if the student cancels before completion of enrolment steps
  • 15% administration fee applies if the student has commenced the online theory component

Certificate III & 10878NAT:

Within 9 business days of the course start date: 100% of the course deposit will be forfeited

Short Courses:

  • Within 3 business days of the practical workshop start date: Will be subjected to a $250 rebooking fee.
  • No Show or cancellation within 24 hours: Forfeit $500 deposit.

Transfers

Participants wishing to cancel may choose to transfer to a future course, subject to availability and approval. Transfer requests must be submitted at least 10 business days prior to the practical workshop start date. Requests made within the 10-business-day window will incur fees in accordance with the cancellation and refund policy.

Special Circumstances

If you experience illness or other exceptional circumstances, please contact us as soon as possible. We will review each case individually and may offer the option to reschedule or provide credit where appropriate.

Circumstances in which refunds are not provided:

  • For payments associated with practical workshops, a refund will not be provided if a student does notify GST at least 3 business days prior to them being scheduled to attend.
    Please note: For students enrolled in Certificate III in Air Conditioning and Refrigeration a refund will not be provided 9 business days prior ro the course commencement.
  • An enrolment is cancelled due to repeated breaches of GST’s Discipline Policy associated with dysfunctional and/or disruptive behaviour.
  • A course is not completed by the scheduled date, and an extension has not been requested.
  • A student themselves requess their enrolment to be cancelled and does not apply for a refund within 30 days of notifying GST.
  • A student themselve requests their enrolment to be cancelled and deos not provide sufficient reasoning as to why they should be entitled to a refund.
  • A refund will not be provided if a student requests a transfer to another practical workshop after 6 months from originally being enrolled, but GST for whatever reason can not provide the requested transfer, and then the student subsequently requests their enrolment to be cancelled.
  • Students who have requested RPL after being enrolled, will not receive a refund for any fees associated with competency conversations and challenge tests, after they have been completed by the assessor.

Processing of Refunds

  • All refunds will be processed by the same method that the payment was received (ie. if paid by credit card, the payment will be refunded to the same card).
  • All applications for a refund are required to be reviewed by the RTO manager or equivalent for approval, and will only be considered if all other options (eg. deferral of course, transfer of fees to another course, etc.) have been considered.
  • Refund requests once approved, will be processed by Get Skilled Training within 10 business days.
  • All refunds will incur an administration fee for processing regardless of circumstances. The administration fee is calculated based on the overall cost of your course. This is in additional to any stated financial penalties outlined in the Cancellation and refund Policy section.

This information is also provided in our student handbook, which is made available to all students who enrol in a course with Get Skilled Training.